Frequently Asked Questions
Everything you need to know about your Dame shopping experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Dame accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Dame garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are also located on the inner seam label of every garment.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.